Monitoring - FullScript has fixed the issue. We will be monitoring Kalix to ensure there are no ongoing issues.
You should be able to relink your FullScript account and continue to access everything as normal.
May 07, 2024 - 15:32 PDT
Update - Fullscript has said they will be looking at this first thing today as a matter of priority. We will give updates once the integration will be working again. Unfortunately due to the nature of the problem, Fullscript will need to be relinked once the issue is fixed.
May 07, 2024 - 05:16 PDT
Investigating - It looks like a high number of Fullscript accounts have disconnected over the last few hours, and it seems like even if you reconnect Fullscript it will disconnect again.
It looks like Kalix is doing this is because we are receiving a 'Forbidden' error from Fullscript, which implies that the token used to access records is not valid. We are following up with Fullscript as to why this is happening. There is currently no update on their status page about it.
May 06, 2024 - 15:27 PDT
Welcome to Kalix's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Kalix Platform
Operational
90 days ago
99.98
% uptime
Today
Telehealth
Operational
Online Schedulers
Operational
Messaging
Operational
Notifications
Operational
Credit Card Charging
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
There was a further update about two weeks ago, and it seems like it has fixed any lingering problems with the video not showing up on devices.
May 7, 05:14 PDT
Monitoring -
Our provider has finally created an update that should include a fix for this issue. If you are running telehealth sessions, and the video is still not showing up until the screen is rotated or some other action is taken, please let us know on our support widget or let us know via email at support@kalixhealth.com.
The telehealth update has been live for approximately 24 hours so far.
Feb 29, 18:13 PST
Identified -
There is an issue with iPhones: if the client is holding their iPhone in the 'vertical' position, they will not be able to view video correctly, i.e. they cannot see your camera. If the client rotates their phone to the 'horizontal' position, it should fix the issue. Alternatively, the tile view can be used.
We are currently working with our provider to get this fixed and will update our video component as soon as we can.
Dec 13, 12:17 PST